I pay about $45 a month for service, and since my wife's been with our daughter in Bend off and on for a bit, it rose to $172 last month, due to overuse and wrong planet, or whatever. I called and asked for some guidance, and he knocked off about $70, which was nice but I wasn't calling for that. In the course of our conversation it became apparent that the fee schedule is set up just for this trap of overuse. I suggested that maybe the fee should be for time used, where additional minutes would be discounted,(because if I'm buying more time I deserve a discount) whereby he insisted that more time used should be more expensive, actually for the reverse reasoning. I guess they have only so many minutes for sale. In the final analysis, it is set up just right for maximising their profits during periods of unusual circumstance. He also gave me 200 complimentary minutes, to get me through this month, because I was nice to him. Go figure. I went from 650 to 800 minutes, which changed the cost to $55. So the cost of the added minutes dropped slightly. So much for his above theory.