Frustrations at my job

Discussion in 'All Other Discussions' started by Bobby Hamilton, Apr 10, 2012.

  1. Bobby Hamilton

    Bobby Hamilton
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    Ugh.


    People have no loyalty these days. They also don't seem to understand certain things.


    I work in the insurance industry (Auto, Home, Life, etc) in sales. I work for the largest home and auto insurance company in the US.

    I understand in this age and time, loyalty doesn't mean as much as price. I do get that. If you can find insurance somewhere else cheaper, you're going to change. Me personally, it would have to be a lot, as service means more to me than dollars (to a certain extent).

    This is where it frustrates me.

    We have a customer, been with our office for about 20 years. He's had two VERY large homeowners claims in that 20 years. We have paid out over 154,000 to this guy. He's always polite when he calls, always comments on how nice we are, etc. Just a tick over 3 years ago, we paid out 120K on a house fire.

    He calls in on Monday, is switching his insurance to another company. Total savings for the year (between his car and home combined): 124 bucks. That just drives me crazy. I'm not even the owner of this particular agency and I want to blow up on this guy. But it is what it is.


    Another thing that bugs me: People complaining that their rates went up when they had an at fault accident. Had a lady call in today mad because her bill went up 8 bucks a month, and we totalled out her car (8400) 4 months ago. Essentially she'll pay 288 more over the 3 years she gets rated for the at fault accident, and we gave her 8400.

    Ugh. Just one of those days. Had to vent.
     
  2. Amy.G

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    I can relate to your frustration. I work in retail. But remember that as long as you deal with humans, you'll get this kind of stuff. It's a good thing I'm not God because I would have blown this place up long ago! :laugh:

    I thank Him for His grace. :flower:
     
  3. billwald

    billwald
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    People have no loyalty. Empolyers have no loyalty. Sports fans (except high school/college) have no loyalty.

    In the old days most every large town and small city had one one major employer. A local person could get a job and work there until he retired. No more! Well, many people on this forum think that seniority is evil. Doesn't this contribute to the disappearance of loyalty??????

    INSURANCE - "The people who switched saved an average of" gags me. How much would have the people who did not switch lose?


    LONG time ago I had a gut feeling that one of my young drivers was going to have a crash. I had a truck and camper so I put the truck on GMAC insurance through Good Sam. The crash occurred and my old company cancelled. Put my other remaining car on the GMAC policy and been with them for 25 years. Never had a problem. Right now have 2 cars and two houses covered.
     
  4. Bobby Hamilton

    Bobby Hamilton
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    I've been a Bengals and Reds fan my entire life. Ugh (seeing your sports stuff).

    I'm about to leave State Farm to open up my own independent agency, and it almost kills me. I hate the thought of actually selling insurance for someone else. But the opportunity to have my own State Farm agency wasn't a reality, and the opportunity for this and to move back to where my wife is from was too much. Even with all of that, I probably won't move my personal stuff away from State Farm. They've always done me well. Makes me sick to even think about it.

    My dad worked for the same place from age 18 until he passed away at age 48. My grandpa worked there from the time he got out of WWII until he retired. I've had the same cell phone provider for 11 years now, and the same TV provider for almost 10. Been banking with the same bank since I moved to Indy in 2003. Just how I was raised. If someone treats you good, you stick with them.

    As far as the study of "people who switched save an avg of X%"...well duh. Why would someone switch if they weren't going to save money? I think I saw within the industry that only 5-6% of people who switch insurance actually spend more to do it.

    If a company dumps on you...then yes, I get that. Outside of that, it just baffles me sometimes.

     
  5. annsni

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    Yes, we could possibly save by switching from State Farm and going to another company but we're happy with them. We've had 2 claims with them (not our fault accidents) and they've been fantastic.

    I have to say that I've been dealing with Peerless/Safeco who was the other guy's insurance company (he hit me in the driver's side door when I had the right of way) and they have been very good to us so far. Of course the fact that their 90 year old customer was 100% at fault and we had injuries help that, I'm sure. But I am going to call them after I type this because my daughter was just diagnosed with a permanently injured collarbone from the accident and this representative wanted to know when we got word on her final diagnosis. I believe that they will settle with us now. Not that I want money but she actually lost work and is still not able to do her regular job (as a cashier at a grocery store part time while she goes to college).

    The only thing I was annoyed at with State Farm is that they dropped our homeowners after 18 years because we live within 1000 feet of the water. We ended up with only two choices: Interboro and Lloyds of London!! Interboro was significantly cheaper and I hope they are good! LOL
     
  6. Bobby Hamilton

    Bobby Hamilton
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    You're in NY and SF dropped you for being coastal?
    that doesn't make much sense. Aside from pulling out of Florida, I've not heard of a lot of that.
     
  7. annsni

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    Yep - Long Island. I know friends with Allstate had the same thing happen to them about a year or two before. Our agent was ticked about it too and helped us to find new insurance. Now realize that other than water damage for a badly designed roof, we've never had water. Yes, we are 2 blocks from the water (very close to Long Island Sound - about 1/2 mile from it, 2 blocks from Northport Bay), but we are the house built on sand. The house is 40+ years old and we've never flooded before - not even our basement!
     
  8. Bobby Hamilton

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    I know a lot of major companies have pulled out of high risk areas (I feel bad for people who have to have homeowners insurance in Florida)...didn't realize that State Farm and other large companies weren't writing coastal areas on the northeast coast.
     
  9. annsni

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    Yep - none of the major insurance companies are writing new policies for Long Island, from what I understand. I guess that "we're due for a hurricane" thing is making them nervous.
     
  10. matt wade

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    Why should the homeowner pay the extra $124 a year? I'd switch too. If the agency's owner wanted to keep the customer so badly, then he should have matched the deal.

    It's like when I've been to a store and my change is 1 or 2 cents and the cashier decides they don't want to hand it back to me. They look at me like I'm crazy when I ask for my penny. Why shouldn't I try and save every penny I can? It all adds up.
     
  11. annsni

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    I'd MUCH rather pay an extra $124 a year to get the service I get. I have spoken to people who switched to low rate insurance then found out just what a value that is when they need to make a claim!! You get what you pay for. I know every agent in my insurance agent's office. I can call and ask for Margaret or John or Meghan or any of the others. It's a family business and they have done an incredible job for us!! I'd not switch for $124.
     
  12. billwald

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    >It's like when I've been to a store and my change is 1 or 2 cents and the cashier decides they don't want to hand it back to me. They look at me like I'm crazy when I ask for my penny. Why shouldn't I try and save every penny I can? It all adds up.

    Many stores now have a container with pennies on the counter. When the bill is $1.02 do you take pennies out of the dish or pay up???????????


    I think Canada has stopped coining pennies. God for them!
     
  13. preacher4truth

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    My FIL is an insurance agent. Recently they had to pay a claim around 300k. A roofer living in the house replaced the roof for the owner as the owner was coming home after 5 years out of the country.

    The couple came home, built a fire in the wood stove, and went to bed. Thanfully they smelled smoke, and went outside to find the home engulfed in flames in the attic area.

    They came to discover the roofer removed the wood burning stoves stack on the roof and shingled over it.

    :wavey: :love2: :BangHead:

    There is no paper trail to prove the roofer did it. They lost the home and contents, the agency paid for it all.

    The roofer is still in business.
     
  14. matt wade

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    I pay from my own money. What's your point?
     
  15. matt wade

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    I've been with "low rate" insurance companies for years. Never had any issues.
     
  16. annsni

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    I've heard of many.
     
  17. Bobby Hamilton

    Bobby Hamilton
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    It's a shame you don't know how things work.

    1. Insurance companies don't compare apples to apples. If you believe that, you're being incredibly naive

    2. In the State of Indiana (and most states) captive agents (that is, non independent agents) can't just "Match" insurance rates because someone else is cheaper. And if you are indpendent and you can do that, I wouldn't switch to you if you could...because you should've been giving me the best rate from the get go. As a matter of fact, if an independent is found to have not been doing his due diligence to get the best rate prior, they can be fined and have their license removed. So it's not as cut and dry as you'd like to think it is. Too many laws and regulations and such (good things too).

    3. There isn't one insurance company out there who won't raise your rates for a surchargable loss. That's just business. And in this guy's case, it wasn't even a rate increase...just another company who has it less (and there is always another company who has it less...maybe you should start shopping around).

    You say every penny adds up. I say that a lot of companies will down right screw you on claims. I hope that 124 dollar savings is worth it when he has a large loss and they deny it.

    I worked in litigation for insurance companies for a long time. That happens a LOT.
     
    #17 Bobby Hamilton, Apr 11, 2012
    Last edited by a moderator: Apr 11, 2012
  18. Bobby Hamilton

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    Good for you. I hope you never do.

    That still doesn't change loyalty. Or common knowledge for that matter.
     
  19. Bobby Hamilton

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    Bingo.

    My favorite thing is when people say "well, I've been with X company for 15 years and never had a problem with them"

    My first question is "Have you ever had a claim" and many of them will say "No"

    So then I ask..."how do you know they'll do you right if you do?"


    For the most part...especially auto losses...most companies will not try to screw you over these days because there is no benefit to do so. Most of the time there are multiple parties involved, witnesses, police reports...etc.

    But the homeowners insurance business? Totally different. And State Farm isn't perfect either.

    We had a guy switch to us here about a year back. Prior to switching he had a large water loss. Pipe burst in his wall, flooded his floor boards, etc. Didn't know it was leaking until about a week after it happened. His company denied the claim saying that he let the leak happen for a week and didn't mitigate the damage.

    That doesn't fly with me at all.
     
  20. billwald

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    >I pay from my own money. What's your point?

    Just curious if you put your penny where your mouth is. <G>
     

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