Randomly Being Logged Out

Discussion in 'Member Questions, Feedback & Suggestions' started by preachinjesus, Feb 3, 2016.

  1. preachinjesus

    preachinjesus
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    Just a note for tech, I'm randomly being logged out. Usually the way it happens, I click on my BB link and get on BB. Then I click on a forum like "General Baptist Discussions" check some thread, click on the BB logo in the header, and then I'm logged out.

    Not sure why its happening but it is across multiple OS platforms. I'm running safari on OS X and iOS.
     
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  2. Rippon

    Rippon
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    I have to regularly log back in again as well.

    Also, the edit function works sporadically.
     
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  3. Santha

    Santha
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    That is weird, let me check and see what's happening.
     
  4. Santha

    Santha
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    I just checked the setting - if you're inactive for more than 15 mins.
    The system will log you out to save the system from choking.
     
  5. preachinjesus

    preachinjesus
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    Thank you for checking on that. I'm not sure why the system would need to prevent choking, but the odd thing is that when I first get into the site I'm logged in, only to be logged out when I go another forum. Anyways seems strange that it is doing this. Thanks again for your work!
     
  6. Santha

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    I will keep monitoring that, we do have an session inactivity time of 15 mins.
    I don't know if that changes when you check stay logged in, when you log in.
     
  7. Rolfe

    Rolfe
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    Getting logged off A LOT today.
     
  8. Rolfe

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    ...And it is not happening after periods of inactivity.
     
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  9. Santha

    Santha
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    All the settings remain as it is, we have not changed anything.
    This could happen if the Internet service provides allows Dynamic Ip updates more frequently than normal.
    Please try checking Stay logged in.
    stayloggedin.png
     
  10. Rolfe

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    Santha, the 'stay logged in' box is checked. Seems to have no effect. I am getting kicked out while I am actively using the site, not when I return to it after an idle period.
     
  11. Santha

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    Thank you for the additional info.
    I have modified the access file - if it is caused due to 1, it should fix the issue.
    1) This session gets inactivated when other links mentioned on the forum is clicked.
    2)Your ISP is updating your dynamic IP more frequently.
    Please try now and let me know if you see the same thing.
     
  12. Rolfe

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    Santha- Seems better so far this morning. Thanks.

    Again, it is nice to see you hands-on. :)
     
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