Today I went to a local Christian Bookstore and had this experience - I was looking for particular item, and described what I was looking for. The salesperson responded with "We don't have any..., but we have..." There was never any offer or even suggestion that they might be able to help me obtain what I was looking for. This isn't the first time I have had that kind of response at a Christian Bookstore (when I've gone in knowing exactly what I wanted). It seems that, for whatever reason, the salespeople were more intent on making a sale than providing a service. I realize that, just as any store, a Christian Bookstore must make a profit to stay in business. But I also feel that if any retail business ought to be "service-oriented", a Christian sales related store certainly ought to be. I have worked in retail before (lumber and hardware), and, in that case, it was my job to help people find what they needed (if they didn't know), and to find them what they wanted (if they knew). I'm wondering if many others have had this kind of experience in Christian bookstores? If so, why do you think it happens? Are the salespeople just poorly trained? Are the owners too focused on sales to be service oriented? Are wholesalers pushing them to sell certain products? Something else?