Sick computer...

Discussion in 'Computers & Website Forum' started by GrannyGumbo, Nov 18, 2002.

  1. GrannyGumbo

    GrannyGumbo
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    It's me again, only this time I'm asking about my daughter Robin's(Farmer's Wife) computer which has a bad illness or it may even be dead.

    Last Thursday it "crashed" or fried, whatever, & when she came over here to check on her email, there were several "strange" new ones.

    (Windows) was "booting"(?) up, but now it won't load anything, so she is thinking after seeing some of the strange email that she has a virus called W32 ElKern or something like that.

    I have probably not worded all this correctly, but if it makes sense to any of you, is there something she can do to fix it?

    Thanks, in advance, for your help.
     
  2. Don

    Don
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    Don't know if there's anything that can be done until we get a little more info.

    Try this: When turning on the computer, AFTER you see the start-up messages (memory tests, etc.) but BEFORE it starts with the blueish screen that means Windows is starting to load, start pressing the F8 key. If it gets into loading Windows, restart the computer, and try again.

    You should get a screen with menu options for Normal Load, Safe Mode, Step-by-step confirmation, etc. Choose Safe Mode, and see if it'll start up that way.

    Based on that info, we can start answering other questions from there.
     
  3. GrannyGumbo

    GrannyGumbo
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    I was on the phone with her awhile ago & she said now it'll come on(before, nothing would happen), & she thinks it's a "boot virus"(?) She said that everything "appears" to be loading okay, but they cannot search for files because it locks up. Thanks!

    [ November 18, 2002, 08:34 PM: Message edited by: GrannyGumbo ]
     
  4. Don

    Don
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    I'd still try the Safe Mode approach if I were her, Granny.
     

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