My son caused ''word'' not to open. I uninstalled & reinstalled but it seems that it isn't all removed because it still won't open. I have .o. (open office in the meantime) but wan't ''word'' back.Someone sent me a file to remove all of ''word '' but that won't open because m/soft has barred it. Clicking on the accompaning small page telling me to ''unlock'' m/soft security which I can't find --the ''unlock''. Sorry I can't be more helpful I'm a novice silversurfer.