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Marriott Spring Hill refused a hotel room and then charged for it.

Discussion in 'Travel Forum' started by MartyF, Mar 12, 2020.

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  1. MartyF

    MartyF Well-Known Member

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    A friend of mine reserved a hotel room at a Marriott. He got there and the room was not available so he went to another hotel. He later found out he was charged for the hotel room. Marriott won’t refund the money. What do you suggest?
     
    #1 MartyF, Mar 12, 2020
  2. Reynolds

    Reynolds Well-Known Member
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    He got there before or after guaranteed check in time?
     
    #2 Reynolds, Mar 13, 2020
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  3. MartyF

    MartyF Well-Known Member

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    Before
     
    #3 MartyF, Mar 13, 2020
  4. Reformed1689

    Reformed1689 Well-Known Member

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    Sounds like they need an attorney.
     
    #4 Reformed1689, Mar 13, 2020
    • Informative Informative x 1
  5. MartyF

    MartyF Well-Known Member

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    for $120?
     
    #5 MartyF, Mar 13, 2020
  6. Reformed1689

    Reformed1689 Well-Known Member

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    If they want it that bad. Otherwise all they can do is complain. Perhaps send it to the CC company as an unauthorized charge for service/goods undelivered etc.
     
    #6 Reformed1689, Mar 13, 2020
    • Informative Informative x 1
  7. Hollow Man

    Hollow Man Active Member

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    He needs to call his credit card company and dispute the bill.
     
    #7 Hollow Man, Mar 13, 2020
    • Informative Informative x 1
  8. MartyF

    MartyF Well-Known Member

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    Thank you for your recommendations.
     
    #8 MartyF, Mar 13, 2020
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  9. Reynolds

    Reynolds Well-Known Member
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    He got there before guaranteed check in time and they didnt let him check in. I see no problem unless he was denied check in after guaranteed check in.
     
    #9 Reynolds, Mar 13, 2020
  10. Reynolds

    Reynolds Well-Known Member
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    That goes no where when dealing with a reputable company, especially one who issues credit cards.
     
    #10 Reynolds, Mar 13, 2020
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