Osteen Family Leaves Plane After Dispute

AMEN! What a great testimony!

James

 

Typical. Joel is an apostate anyhow. Larry King Proved that.

 

He's still moving, kick'em again.

 

In the spirit of the season, I think I'll skip the criticism and just pray for them.

 

The truth allways comes out.

 

And that truth would be.....

 

Someone ain't telling everything. On the surface, it seems to be to be a problem with the airline not accommodating a passenger, regardless of who the passenger is.

 

Who of us have perfect control over our tongue? Somebody is always looking for some juicy gossip to report.

James 3:8, "But no one can tame the tongue; it is a restless evil and full of deadly poison."

 

This is the kind of "news" that really gets on my nerves. We have unconfirmed "accounts" of what happened. So we don't really know what happened. Number one. Number two I am sure we ALL have our bad days. If, and I stress IF, things happened like it is stated in the article then I agree it is bad. However let's keep in mind that we all have bad days. I am sure most people on this board have been rude at times. I am sure I have been rude on occasion (1Jn 1:6-10). The difference between the Osteens and us is most people don't know who we are. So I am not about to be a hypocrite and throw stones at the Osteens over this. I will, however, strongly disagree with his brand of easy believism.

Martin.

 

In my view if the Osteen's were out of line, the airline would have had the police there in a heartbeat and the newsies would have portrayed them as typical pompas Christians.

 

OOOOHHHH, the Christian spirit is just overflowing as we get near Christmas!

I think I saw a little twitch still; somebody better hop to it while he's still down. Don't give any unnecessary advantage!

 

That's a nice sentiment to hear, but it simply isn't true.

 

Just kind of a throw-out....

If you've ever had to suffer going through Bush Int'l Airport (and I'm sure it's worse at this time of year), then I can understand short tempers and general unhappiness.

 

If you travel first class your expectations should be higher...you are paying very big bucks.
Ms. Osteen was correct to get her first class leather seat cleaned up. The flight attendant should have either dropped her excuse or delegated it to get it cleaned.

If there is more to the story like Ms. Osteen pushing and shoving then it changes but good customer service could have resolved this and especially for a first class passenger...like I said they pay very high dollars to fly in the leather and have more room.

Sounds as if it escalated because of two strong
willed women and once Ms. Osteen made the off hand remark as to call for a stewardess (which is a no-no )it then escalated into pushing and shoving and getting to the captains cockpit
the captain will only side with the flight attendant.

but Ms. Osteen isn't exactly the woman who would wash the feet of Jesus with her hair...she sounds as if she wanted good service and did not
get it.

I once flew with Richard Roberts on a flight in first class he was not exactly studying his bible
the whole time or even have one ..when will we learn that these people are fakes.

 

Here is Victoria Osteen's response from her website

- Wednesday, December 21, 2005

I know that many of you have seen the recent news report on our trip to Colorado. Let me begin by saying that I have received so many of your emails and notes encouraging me and expressing your love and support. Each one of you means so much to me and I love you all dearly.

Regardless of how some have portrayed the situation, please know that it was truly a minor misunderstanding and did not escalate into what you saw or read in the news. Contrary to those reports it was my choice to remove myself from the situation. Nonetheless, it was a most unfortunate event and I truly regret that it happened.

The last thing I would ever want to do is let any of you down. And I promise you that I did not act in any way that would cast a bad light on you, my family, Lakewood Church or our Lord Jesus Christ. I value the position that God has placed me in and I can assure you that I will always walk in love and integrity. While I am not perfect, I will always seek to be a peacemaker and seek the high road.

As many of you have told me, I know that God has me in the palm of His hand. My confidence in God is stronger than ever—and I know that He is faithful to His promises.

Thank you for standing with me and, in spite of what you’ve heard, thank you for believing the best in me. I know that God causes all things to work together for our good— and I truly believe that when faced with adversities we all emerge better and stronger than when we were before.

During this season, as we celebrate the birth of our Savior Jesus Christ, Joel and I wish you and your family a very Merry Christmas. May peace and happiness embrace all of us and may 2006 be your best year ever.

http://snipurl.com/kzme

 

We're all one way or another fakes and untrue. Only Jesus Christ is truth.

Besides, Mrs. Osteen is simply in the shadow of her husband Joel, she is known because her husband is known, so if it were Mr. Osteen who threw the tantrums that would have been totally different. But one account says he was very calm and professional (I hope he kicked his wife's butt afterwards).

A spill on a pull-down tray is no big deal, for crying out loud !

It's not like she was gonna sit down on it, and even if it were a spill on her seat, the tactful way would simply be to find something to wipe it off herself and another to cover it while she sat on it until it dried up.

Paying big bucks ain't no excuse to be arrogant, and we can't always throw the mud on the customer service side.

 

I disagree when you pay for a service and at a high price your expectations should be higher and most airlines know this and a high percentage of the time first class is in top notch shape.

Who ever cleaned the first class cabin should be
re-trained and coached on the importance of first class seating to be very clean.

If any passenger in first class takes the attitude "oh I will clean it up" fine but report
it so it is corrected in the system and that service standards return to what first class passengers expect.

In customer service it is better to be pro-active
and get to yes on behalf of the first class passenger...quick response...delegate quickly...no excuses...deliver what you promise or have promised...to be defensive or allow something to escalate is to have failed in customer service...yes their are difficult passengers...but that is not the point...the point is to be business like and professional and
deliver for the first class passenger in what they have paid for.

It is sooooooooo easy to say

"I apologize Ms. Osteen I will clean that up please allow me 30 seconds to return with help...
you can document this if you would like and it will only make our airline better."

I would never ever put off a first class passenger on the clock in a business environment.

Majority of the time if Ms. Osteen did not write it up the flight attendant will...it is unacceptable if first class is truly not first class.

Once the cleanliness issue was resolved to Ms. Osteens satisfaction then it would be best to reassure her throughout the flight that what happened was an anomaly and ask her if she needs
anything or her family...a good customer service
attendant would diminish the damage or impression of the liquid on the tray and on the leather seats.

 

It is hard to be in the limelight. I wonder how most of us would respond to a situation.
IMO the press is desperate for news.
I would love to see the Osteens get a private jet so they could go places without all of the hastle.

 

I am quite sure the rest of the passengers who had to wait 2 hours for them to get their junk off the plane would love to see them get their own jet too so they didn't have to put up with their elitist, snobbish attitudes.

Joseph Botwinick