Sebilius says healthcare.gov "dramatically improved" but urges off-peak usage

thisnumbersdisconnected · Dec 2, 2013

Fox News: Sebelius recommends using ObamaCare site during 'off-peak hours'

Secretary of Health and Human Services Kathleen Sebelius has touted "dramatic" improvement in the federal health exchange website since its flawed rollout, but is advising potential customers to use the site during "off-peak hours" as she warns it will not work smoothly for everyone.

In an opinion piece published Monday in USA Today, Sebelius says that Healthcare.gov "is now working smoothly for the vast majority of users." However, Sebelius warns that "there will be exceptions, and (as with any website) we will continue to make improvements."

Later in the piece, Sebelius tells those Americans who have had issues with the site to "please do not give up. There is help available," before giving the number for the site's call center. The secretary also advises browsers to visit the site in the morning, in the evening, or on weekends when there is less traffic. She also touts an online queuing system in which users can elect to have an e-mail sent to them when less traffic makes the site more manageable.
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Yeah, it's "fixed," I'm sure.

How many believe they would be one of the "everyone's" that it doesn't work smoothly for?

Don · Dec 2, 2013

Wonder how far the conversation would go if we were talking about roads, or other government-provided "utilities"....

Don · Dec 2, 2013

"Everything is relative. This is a site that has been plagued with problems from the outset," says John Engates, the chief technology officer at the server and software company Rackspace. He's one of the few outside engineers who's seen the HealthCare.gov command center from the inside.

"I think what they focused on, to a large extent, was the consumer view from the outside looking into this website," Engates says. "I don't necessarily think they've gotten all of the behind-the-scenes connections to the health insurance providers and the work that's necessary behind the scenes to really take this to the finish line. I don't know if that's all done yet."

We don't know how complete the enrollment data getting to insurance providers is, either. The metrics on how well the back-end is delivering data wasn't part of this weekend's progress report.
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So they did the cosmetic surgery, but didn't treat the internal injuries? And they call it "fixed"?

Earth Wind and Fire · Dec 2, 2013

thisnumbersdisconnected said: ↑

Fox News: Sebelius recommends using ObamaCare site during 'off-peak hours'
Yeah, it's "fixed," I'm sure.

How many believe they would be one of the "everyone's" that it doesn't work smoothly for?
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LOUD GROAN! under breath.....Bull dung.

Sebelius & crew need to go jump in a lake!

thisnumbersdisconnected · Dec 2, 2013

And then there's this ...

Insurers say ObamaCare site producing flawed forms

So you think you've succeeded in making it through the ObamaCare website maze, and now have health insurance? You might want to think again.

Despite the Obama administration's claim that HealthCare.gov is "vastly improved," insurance companies are still grappling with error-riddled files fed to them from the flawed website. The lingering glitch could cause major problems weeks down the road, resulting in people thinking they've signed up when insurance companies have no record of them doing so.

These so-called "back-end" problems were largely glossed over when federal health officials confidently claimed over the weekend they had met their own goals for improving the website by Dec. 1.
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They claim to have fixed over 400 "bugs" and increased capacity to handle 800,000 users a day. They say it is "night and day from what it was."

Notice, that doesn't say "better than what it was." Think there might be a reason for that?

Sebilius says healthcare.gov "dramatically improved" but urges off-peak usage

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