Windows Update Problem

Discussion in 'Computers & Website Forum' started by Trotter, Nov 14, 2004.

  1. Trotter

    Trotter
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    Hokay, here's the deal. I cannot download the Windows Media Connect update from Microsoft. I couldn't download a couple of others (Media Player 10 & another one...don't remember which) that were available at the same time.

    I was finally able to download Media Player 10 when I tried to play a video clip that used Media Player, and it updated itself. The other update I was able to download when I refused Internet Exploreer's request to be redirected to v5.windowsupdate.microsoft.com instead of v4.windowsupdate.microsoft.com.

    I am in communication with someone from Microsoft via email. So far, she has had me turn off my firewall and try, turn off my anti-virus and try, turn off boht and try, uninstall Spybot and Adaware and try, update and run AdAware to clean out any ad/spyware and try, perform a clean boot and try, flush something with dos and try, change different settings and try...a lot of things. Still, no dice.

    She mentioned uninstalling my anti-virus, but, since I got it as a one year frre trial, and I had to download it (I do not have a CD), I do not see this as a viable option. Besides, the clean boot bypassed it.

    So, anyway, anyone have any ideas as to why this one update will not cooperate? And how to fix it?

    By the way, I can view the Installation History Page on the website, and it says "Error Code: 80072EFD". When I did a search for "80072efd" I found this definition:

    OK, the lines are open, and operators are standing by...

    In Christ,
    Trotter
     
  2. superdave

    superdave
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    If your computer is running IIS, turn it off, a more security inept piece of software has never been built by Bill & company

    I was able to upgrade without an issues, I am running Windows 2000 Professional, that is a wierd error. I will sniff around with some of my Windows inclined folks
     
  3. Trotter

    Trotter
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    Thanks.

    Uh, how do you turn it off?
     
  4. superdave

    superdave
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    control Panel
    Add Remove Programs
    Add/remove windows components,

    Uncheck IIS

    I don't think you would ever need it except maybe on certain kinds of server applications. Even the Guys supporting the NT and 2003 servers at one of my customers turn it off. They are much more up on Microsoft than me and have serious concerns about leaving it enabled on their servers, which are behind enterprise level firewalls and are in controlled network DMZ's, that was enough to freighten me.
     
  5. Trotter

    Trotter
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    SD,

    Microsoft technical support was able to give me a solution. Actually, they (she) gave me about twenty over the course of a week or so. She finally hit upon one that worked. She had me delete the contents of teh DataStore folder and the Download folder (in the Win32 folder).

    I dunno. Sometimes I really, really love Windows. And then there are days when I wonder why we ever even bothered to invent a computer. Oh well...

    In Christ,
    Trotter
     

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