Walmart, Costco and other companies rethink self-checkout

[KenH]

“But now, retailers are rethinking self-checkout. They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.

Shrink has been a growing problem for retailers, who have blamed shoplifting for the increase and called for tougher penalties. But retailers’ self-checkout strategies have also contributed to their shrink problems.”

- rest at Walmart, Costco and other companies rethink self-checkout | CNN Business

 

[Roy Kling]

I refuse to use them.

What's next? This?

 

[KenH]

What's next? This?

 

[37818]

Hmm. The Highland California Walmart took out the 20 items or less check outs and replaced them with self checkout.

 

[KenH]

Hmm. The Highland California Walmart took out the 20 items or less check outs and replaced them with self checkout.

They did the same thing here; but it was part of basically a total remodeling of the store - pretty much moved everything around into different places with different layouts - that started months ago and just finished up about six weeks ago. So, it was obviously planned months and months ago before any rethinking about self-checkout took hold. Also, I would think that "shrink" would be less of a problem in small towns like where I live than in larger cities.

 

[JonC]

I like self checkout....but that's because I hate shopping. Most of the time if I go to a store I only get a few items and hate standing in line (I get that feeling you get in a traffic jam, only with carts instead of cars).

But 90% of the time I use self checkout because I shop online.

 

[Earth Wind and Fire]

“But now, retailers are rethinking self-checkout. They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.

Shrink has been a growing problem for retailers, who have blamed shoplifting for the increase and called for tougher penalties. But retailers’ self-checkout strategies have also contributed to their shrink problems.”

- rest at Walmart, Costco and other companies rethink self-checkout | CNN Business

LOL… what management incorrectly assumed that self checkouts were good for business. Bunch of dummies!

 

[JonC]

At Kroger they just took out a section of self-check stations and replaced it with a self-check out with a conveyor belt.

Now....I like the little self-checkouts (like for a few items). But not for entire carts of groceries.