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Walmart, Costco and other companies rethink self-checkout

Discussion in 'News & Current Events' started by KenH, Dec 4, 2023.

  1. KenH

    KenH Well-Known Member

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    “But now, retailers are rethinking self-checkout. They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.

    Shrink has been a growing problem for retailers, who have blamed shoplifting for the increase and called for tougher penalties. But retailers’ self-checkout strategies have also contributed to their shrink problems.”

    - rest at Walmart, Costco and other companies rethink self-checkout | CNN Business
     
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  2. Roy Kling

    Roy Kling Active Member

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    I refuse to use them.

    What's next? This?

    [​IMG]
     
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  3. KenH

    KenH Well-Known Member

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    [​IMG]
     
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  4. 37818

    37818 Well-Known Member

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    Hmm. The Highland California Walmart took out the 20 items or less check outs and replaced them with self checkout.
     
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  5. KenH

    KenH Well-Known Member

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    They did the same thing here; but it was part of basically a total remodeling of the store - pretty much moved everything around into different places with different layouts - that started months ago and just finished up about six weeks ago. So, it was obviously planned months and months ago before any rethinking about self-checkout took hold. Also, I would think that "shrink" would be less of a problem in small towns like where I live than in larger cities.
     
  6. JonC

    JonC Moderator
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    I like self checkout....but that's because I hate shopping. Most of the time if I go to a store I only get a few items and hate standing in line (I get that feeling you get in a traffic jam, only with carts instead of cars).

    But 90% of the time I use self checkout because I shop online.
     
  7. Earth Wind and Fire

    Earth Wind and Fire Well-Known Member
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    LOL… what management incorrectly assumed that self checkouts were good for business. Bunch of dummies!
     
  8. JonC

    JonC Moderator
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    At Kroger they just took out a section of self-check stations and replaced it with a self-check out with a conveyor belt.

    Now....I like the little self-checkouts (like for a few items). But not for entire carts of groceries.
     
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