Walmart, Costco and other companies rethink self-checkout

“But now, retailers are rethinking self-checkout. They have found that self-checkout leads to higher merchandise losses from customer errors and intentional shoplifting — known as “shrink” — than human cashiers ringing up customers.

Shrink has been a growing problem for retailers, who have blamed shoplifting for the increase and called for tougher penalties. But retailers’ self-checkout strategies have also contributed to their shrink problems.”

- rest at Walmart, Costco and other companies rethink self-checkout | CNN Business

 

They did the same thing here; but it was part of basically a total remodeling of the store - pretty much moved everything around into different places with different layouts - that started months ago and just finished up about six weeks ago. So, it was obviously planned months and months ago before any rethinking about self-checkout took hold. Also, I would think that "shrink" would be less of a problem in small towns like where I live than in larger cities.